Refund Policy
中文摘要：未使用的智点在购买后 14 天内可申请退款；订阅可随时取消，已使用部分按实际消耗结算。
1. Credits (智点)
- Credits that have not been consumed are refundable within 14 days of purchase.
- Credits already consumed by AI requests, file processing or other metered operations cannot be refunded, because the underlying model usage has already been paid to our provider.
- Bonus or promotional credits are not refundable and are excluded from refund amounts.
2. Subscriptions
- You may cancel a subscription at any time from the application or by emailing us.
- Cancellation stops the next renewal; the current period stays active until it expires.
- Within the first 14 days of a subscription's first term, you may request a full refund of that term.
- Renewal charges are refundable within 7 days of the charge if the plan was not used in that period.
3. How to request a refund
- Email qkxs9999@163.com with your account email and the Paddle order ID (you can find it on the receipt Paddle sent you).
- Tell us briefly why you are requesting the refund — this helps us fix problems.
- We review requests within 2 business days and reply with a decision.
- Approved refunds are issued by Paddle to the original payment method, normally within 5–10 business days. Bank or card processing times may add a few days.
4. Exceptions
We may decline a refund where there is evidence of abuse, for example: repeated purchase-and-refund cycles, consumption of a large share of purchased credits before requesting a refund, fraud, or breach of our Terms of Service.
5. Failed or duplicate charges
If you were charged twice, or charged without receiving credits, contact us with the order ID and we will correct it promptly — these cases are refunded in full regardless of the time window.
6. Service outages
If a prolonged outage on our side prevents you from using the Service, we may, at our discretion, restore affected credits or extend your subscription instead of issuing a cash refund.
7. Statutory rights
Nothing in this policy limits any non-waivable statutory consumer rights you may have under the law of your country of residence.
8. Contact
Refund questions: qkxs9999@163.com
Purchases are processed by our online reseller Paddle.com, the Merchant of Record for all our orders. If you need help with a charge, a refund or a cancellation, you may also contact Paddle buyer support at paddle.net.